Shipping Policy

Last Updated: June 2026

Thank you for shopping with Solace Loungewear. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping:
We offer FREE standard shipping.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number and tracking link.

Please allow up to 48 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

• Contact us immediately at info@solaceloungewear.store
• We cannot guarantee address changes once an order has been processed.
• Solace Loungewear is not responsible for orders delivered to incorrectly entered addresses.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

We are not responsible for:

• Lost or stolen packages marked as delivered
• Shipping delays caused by carriers
• Delays due to customs clearance or weather conditions

If you experience an issue with delivery, please contact us and we will do our best to assist.

International Shipping & Customs

International customers may be subject to:

• Import duties
• Taxes
• Customs fees

These charges are determined by your local customs authority and are the responsibility of the customer.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review the issue and work toward a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: info@solaceloungewear.store

Store: Solace Loungewear